Shipping & Returns

Where do you ship?

We ship everywhere in United Kingdom mainland only, areas include: England, Wales and Scotland. 

Unfortunately, we are currently unable to ship products to Northern Ireland, Channel Islands, EU or rest of the world at this time.

How long does an order take to arrive? 

All products will be sent with 'Priority' or 'Next Day' shipping, during busy periods this can take up to 2 to 3 days for products to arrive.

If you have 'pre-selected' a delivery date in the future for a gift, we will do everything we can to ensure it arrives on your 'pre-selected' date. 

What happens if I am not in when my order is delivered?

The courier company delivering your flowers are not always able to return your property, so they will leave the flowers in a safe place of your choice.  You should be able to update your courier details directly with the company, it helps to provide or update these details in advanced where possible.

If you are ordering as a gift, please provide contact details for your selected recipient so we can ensure they arrive safely.  We are not able to chase deliveries where details have not been provided and due to the perishable nature of some products the courier company is unable certain products away for re-delivery.

Amafloria can accept no liability for damage, reduced life span due to weather or stolen goods; as a result of orders, being left at a property, in a safe space or delivered to a neighbour, if no one is able to accept a delivery.

If you have any issues with delivery please email: info@amafloria.com or send us message via our contact page.

What do I do if I don’t receive my order?

We track all orders from the moment they leave our studio.  If your item doesn’t arrive on time, let us know and we’ll locate it for you.  Please email: info@amafloria.com or send us message via our contact page.

How will my flowers be delivered?

Your flowers will be hand delivered by a member of the team.  Once delivered a photograph of the flowers and there delivered status will be sent to the person who ordered the flowers. 

What areas do you deliver to?

We deliver to the following locations:

Ansty, Barrow upon Soar, Bradgate, Birstall, Cropston, Cossington, Copt Oak, Cropston, East Goscote, Glenfield, Markfield, Mountsorrel, Nanpanton, Newtown Linford, Quorn, Ratcliffe on Wreak, Rearsby, Rothley, Seagrave, Silby, Swithland, Syston, Thurcaston,  Wanlip, Whitwick and Woodhouse eves.

What happens if there is no one in to accept the delivery?

As a company we run a tight schedule to ensure we can complete all deliveries. If we are unable to make the initial delivery, we will attempt to contact the recipient, if we are unable to we will try to attempt a delivery later on in the day.

After the second delivery attempt has been made, if we are still unable to make the delivery, we will notify the sender of the status and either return the flowers back to our studio for a final reattempt or leave the flowers in a safe place.

Amafloria can accept no liability for damage, reduced life span due to weather or stolen goods; as a result of orders being returned to our studio or left at the delivery address, if no one is able to accept a delivery.

What do, I do if I don’t receive my order?

Our local delivery service offers morning (8am to 12pm) and afternoon (1pm to 4pm) timeslots for delivery. 

At peak periods, we may run slightly late but please be assured your flowers will arrive on the selected delivery date.  On occasions there maybe circumstances beyond our control which may affect your delivery such as traffic jams, if this happens our team will try to work beyond the stated hours to ensure your delivery is made. 

If for any reason we are unable to make your delivery that day, you will be contacted by a member of the team.  We are unable to provide updates on deliveries whilst our drivers are out and about.  Although, photographic confirmation of delivery will be sent once delivered.

If there are any issues with your delivery. Please email: info@amafloria.com or send us message via our contact page.

Returns

What items are eligible for return?

We can only accept returns on non-perishable goods e.g. vases, urns and certain homeware products. 

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (such as special orders or personalized items), sale items or gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item by emailing: info@amafloria.com.

How long do I have to return items?

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us on: info@amafloria.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at: info@amafloria.com.

How much is the return shipping fee? 

Returns fees are payable by the customer, please check with your local courier service for prices.

If a return is agreed, we will send you a return shipping label to print.  Simply repackage the item, affix the label, and send it back to us by your selected courier.

What happens if my items arrived damaged or I am not happy with the quality?

Please inspect all orders upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

With perishable products we place a maximum time limit of 12 hours from the delivery date for you to notify us of any defective, damaged, or less than satisfactory quality issues.  If you do have any issues with our perishable products, please take photographs immediately as we will need these to review your case.

Amafloria cannot be held liable for perishable products sent as gifts, that are not opened immediately upon delivery.

Exchanges

The fastest way to ensure you get what you want is to return the item you have.  Once the return is accepted, then make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return item(s) and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.